![]() ![]() Remote Access Software Alternatives to RemotePC With DRE or DRS, you’ll benefit from access to a vast and active community of users. If you’d prefer a cloud-based solution, SolarWinds Dameware Remote Everywhere (DRE) is a high-performing substitute offering a similar range of remote support capabilities. DRS provides remote access and other remote utilities to Windows, macOS X, and Linux devices, delivering maximum customizability and flexibility from within a simple interface. SolarWinds has a long-standing reputation among IT professionals and administrators for being consistent, reliable, and well-supported. Overall, I find SolarWinds ® Dameware ® Remote Support (DRS) tops the ranks as the most versatile and dependable RemotePC alternative. To help you choose the safe remote desktop software right for your company, this guide will review some of the best alternatives to RemotePC and provide an overview of each of their pros and cons. However, some RemotePC alternatives have other strengths, such as greater range and sophistication of features, which may be better suited to your business’ unique requirements. This tool is affordable, includes file transfer capabilities, and has an almost non-existent learning curve. RemotePC offers regular first year discounts and a 7-day free trial is available.RemotePC is widely known as an easy-to-use, “no-frills” secure remote desktop solution. RemotePC HelpDesk starts at $99.50/year for 1 technician with unlimited computers. The service also utilizes Auto-Kill software, so once the remote support session is terminated, the software installed will automatically be deleted from the customer's device. Customers can end the session at any time. The HelpDesk integration enables technicians to initiate remote support sessions and access your customers' computers from within these support platforms.Īs far as security goes, remote sessions are initiated using TLS v 1.2/AES 256 encryption. RemotePC HelpDesk can be integrated into four popular support platforms including Zendesk Support, Freshdesk Support, Freshservice Support, and JIRA Support. Multiple Monitor Display - access two or more monitors connected to a remote desktop without any additional software installation requiredĪlso new to HelpDesk, technicians can now provide remote support for customers' mobile specific issues, letting them remotely control or troubleshoot their iOS or Android device from any web browser, PC, Mac, iOS or Android device.Record sessions - save snapshots of sessions to view later from session logs.Performance Viewer - get near 60 FPS when accessing a customer's computer via desktop, possibly the fastest remote support solution available.Screen Share - provide a demo or assist in troubleshooting by sharing screen with customer.File transfer - exchange files from the customer's computer with their consent.Chat support - initiate live chat during remote support sessions to offer personalized solutions to the customer.Single Sign-on - enables technicians to securely authenticate their account and access multiple systems with a single set of credentials.With this new update to the HelpDesk service, technicians have access to a variety of features to assist in supporting their customers including: View logs of all activities performed from the HelpDesk web interface including the date and time of the session, the topic/query to be covered, the type of session – either remote support or screen share, customer detail and session status.Multiple technicians can join a support session simultaneously. Sessions created within a group are available to all the technicians within the group. Adding technicians to specific groups within their organization.The service allows company administrators to perform functions that help to oversee and manage their HelpDesk account, including: ![]() HelpDesk allows companies to enable their IT technicians to remotely connect to any PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support from anywhere. With RemotePC HelpDesk, organizations are equipped to address customer support queries with a fast and easy to navigate remote support platform. 2, 2022 /PRNewswire/ - RemotePC, an industry leader in remote access, has released a new version of their on-demand remote support solution RemotePC HelpDesk, giving IT admins and MSPs access to new features, a simplified interface, and enhanced performance, making it possibly the fastest and most versatile remote support service available.
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